Center Head (MBA/Science Background)

The client is in the Healthcare Education industry and is looking to hire a Center Head for their upcoming center at Pune.

Role :

The Center Head will be responsible for overseeing the day-to-day operations of the entire center while driving business performance, service excellence, and profitability. This role carries full ownership of the center’s P&L, ensuring revenue growth, cost optimization, and sustainable operations. The Center Head will lead, motivate, and develop teams while ensuring customer satisfaction, compliance, and business objectives are consistently met.

Key Responsibilities:

1. Business & P&L Management:

- Own the center’s P&L and deliver revenue, profitability, and growth targets. - Monitor financial performance, manage budgets, control costs, and optimize resource utilization. - Develop and implement strategies to increase business volumes and improve margins.

2. Operations Management:

- Oversee end-to-end operations of the center ensuring efficiency, productivity, and service excellence. - Establish, monitor, and improve SOPs to maintain high operational standards. - Ensure compliance with company policies, legal requirements, and industry standards.

3. People Leadership & Team Development:

- Lead, mentor, and manage cross-functional teams including operations, sales, support, and administration. - Drive a performance-oriented culture with clear KPIs and accountability. - Build capability through training, coaching, and succession planning.

4. Customer & Stakeholder Management:

- Ensure superior customer experience and service quality. - Maintain strong relationships with clients, partners, vendors, and key stakeholders. - Act as the face of the center for both internal and external engagements.

5. Business Development & Strategy Execution:

- Identify new opportunities for growth, partnerships, and service enhancements. - Translate organizational strategy into actionable plans for the center.

Key Skills & Competencies:

- Strong business acumen with proven P&L management experience. - Excellent leadership, people management, and motivational skills. - Strong operational expertise with the ability to streamline processes. - Analytical and problem-solving skills with a focus on results. - Exceptional communication and stakeholder management abilities. - Ability to work in a fast-paced, dynamic environment.

Qualifications & Experience:

- Graduate / Postgraduate in Business Administration, Management, or any science background. - 8–12 years of relevant experience in operations / business management with at least 3–5 years in a leadership role. - Proven track record of managing teams and owning P&L responsibility. - Experience in Education / Training industry would be an advantage.

Performance Metrics (KPIs):

- Achievement of revenue and profitability targets. - Operational efficiency and process adherence. - Employee engagement and retention. - Customer satisfaction (NPS / feedback scores). - Business growth and market share improvement.