Sales back office specialist (italy & international)

Role Overview Supporting the Sales Department in the operational and administrative management of domestic and international clients. Ensuring organizational efficiency, document accuracy, and high-quality communication. Key Responsibilities

Switchboard & Correspondence: Managing multi-language phone calls and emails (Italy & Abroad). Sales Support: Assisting the sales network with follow-up activities. Order Management: Accurate data entry and end-to-end processing of customer orders. Quotes: Preparing first-level commercial offers and quotations. CRM & Database: Managing customer records and updating the CRM system. Documentation: Overseeing commercial and shipping documentation. Events: Supporting the organization of trade fairs and corporate events. Administrative Back Office: General administrative tasks to support the sales workflow. Reporting: Reporting directly to the Sales Director.

Requirements Education & Experience

Experience: 4-5 years of experience in a similar role, preferably within structured, export-oriented companies. Education: High School Diploma (Business/Administrative focus). A degree in Economics or related fields is a plus.

Technical Skills

Languages: Fluency in English (written and spoken). A second foreign language is highly appreciated. Software: Proficiency in MS Office (Excel, Word, Outlook). Tools: Experience using ERP/Management software. Logistics: Basic knowledge of export procedures.

Soft Skills

Strong organizational skills and attention to detail. Ability to prioritize tasks and problem-solve. Excellent communication and interpersonal skills. Team-oriented with a customer-centric mindset.

Position Details

Location: Solbiate Olona (VA). Note: Initial training period will take place in Milan (Amendola Fiera area). Schedule: Full-time. Contract: "Metalmeccanico" National Collective Agreement. Salary: €26k – €28k Gross Annual Salary (RAL), commensurate with experience. Benefits: Meal vouchers (Ticket Restaurant). Preferred Plus: Prior experience in organizing international trade fairs.