Operations Expert

Access Italy is a luxury destination management company operating throughout Italy. We plan and execute luxury travel experiences for clients worldwide. Responsibilities

Maintain accurate travel‑related data within operational systems. Coordinate and manage suppliers (drivers, guides, service providers) to ensure services are confirmed, updated, and delivered as planned. Proactively handle operational changes, delays, cancellations and emergencies, coordinating timely solutions with suppliers. Negotiate and arrange adjustments or alternative services, maintaining service quality standards. Manage extra services, special requests and restaurant reservations from an operational and logistical perspective. Handle ticket purchasing and related operational logistics. Act as a key operational point of contact between internal teams and suppliers. Collaborate with Guest Experience and Reservations teams to ensure seamless operations. Support and guide junior team members on operational processes and best practices. Contribute to the optimization of operational workflows and systems usage. Participate in trainings and internal knowledge sharing to strengthen operational excellence.

Qualifications

BA or Master’s degree in Tourism with solid experience in travel operations. Strong knowledge of destination services, suppliers and logistics. Excellent oral and written communication skills. Highly organized, proactive and able to manage multiple priorities under pressure. Comfortable working independently while also being a strong team player. Curious and eager to continuously improve knowledge of Access Italy and its destinations. Proficiency in Italian and English (spoken and written). Strong working knowledge of MS Word, Excel and PowerPoint. Comfortable with technology and operational systems, able to adapt quickly to new tools.

Benefits

Ongoing professional development and collaboration with experienced professionals in the luxury travel sector. Key role working directly with high‑end clients and world‑class services. Exposure to a wide network of premium suppliers and partners, building valuable industry connections. Dynamic, creative and supportive work environment where learning and collaboration are encouraged. Opportunities for professional growth through real projects and daily operational experience. Part of a team that goes the extra mile to create unforgettable travel experiences for clients.

Location: Headquarters in Rome Compensation package: based on experience To apply: send your CV to hr@accessitaly.com #J-18808-Ljbffr