Guest Service Agent

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Guest Service Agent

role at

Mandarin Oriental

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Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.

Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.

GUEST SERVICE AGENT Mandarin Oriental, Lago di Como’s Guest Service Agent is in charge of welcoming and registering guests.

Duties And Responsibilities

Welcome and register guests upon arrival accordingly to hotel standards;

Assist and escort guests to their rooms or their destination within the Resort;

Provide quality service by responding to guest’s requests promptly, efficiently and courteously;

Dealing with enquiries both in person, over the phone and via e‑mail;

Address, check and register special guests' preferences recorded PMS;

Provide pre‑arrival support for upcoming guests;

Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards;

Support the Concierge Team in offering recommendations for restaurants and activities;

Review invoices and accounts accordingly to hotel policy and procedures;

Take payments and handle cash float properly as outlined in the MOHG Controller's manual;

Showing co‑operation and support to all the Resort colleagues;

Stay current with developments, procedures and news through Hotel communication channels;

Perform any other reasonable duty as required by the Management Team.

Requirements

Previous experience in luxury hospitality in the same or similar position;

Full proficiency in English and Italian; an additional language is preferred;

Excellent guest service attitude;

Good computer skills;

Ability in multitasking and time‑management;

Charming and outgoing personality with elegant manners and excellent communication skills;

Brilliant teamwork skills and attitude;

Able to stand for extended periods of time;

Flexible schedules and working hours; willingness to work on week‑ends and holidays required.

Desirable

Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area;

Very good knowledge of transportation options and airport.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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