AVS Manager, Retail Business Services

Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager at RBS leads Product Family/ Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.

Key job responsibilities

- Deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads/Brand Specialists, with a focus on improving performance across key retail metrics and ensuring vendor satisfaction with the service.

- Collaborate closely with Vendor Managers, Retail Category leads, and in-country AVS Product Family owners to understand vendor needs and define the right goals and targets.

- Contribute to continuous enhancements and innovation within the service; operate as a business owner who can drive growth levers across the team and operationalize them.

- Lead a team of Managers that oversee strategic and operational aspects of vendors’ business with Amazon.

A day in the life

- Manage a team of Managers, prioritize strategic initiatives, and provide escalation support as needed.

- Measure success by internal team performance on input metrics and impact on vendor experience.

- Identify and act on opportunities to improve business input metrics that drive growth and enhance end customer experience, in collaboration with other Amazon programs and teams.

- Act as a thought leader in defining success criteria and understanding Selling Partner business needs in a changing environment.

- Contribute to and lead strategic plans and documents for the organization.

About the team

Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

Basic Qualifications

- MBA

- Demonstrated success managing a team with a track record of developing a high performing team.

- 10+ years’ experience in customer/account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience

- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions

- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines

- Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impact

Preferred Qualifications

- Experience managing large cross-functional teams

- E-Commerce experience preferred

- Program management experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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