Client Service Director

OverviewAt dentsu we are looking for a Client Service Director to join our team in Milan.Key ResponsibilitiesClient Management and Relationship Building: Foster senior-level relationships, promoting trust, satisfaction, and long-term partnerships.Team Leadership and Development: Coordinate and motivate the team, encouraging growth, cross-functional collaboration (creative, media, CXM), and an open teaming approach.Business Growth: Identify and promote upselling and cross-selling opportunities, offering integrated and high-value solutions.Strategic Vision and Innovation: Translate strategies into concrete projects, collaborating with internal teams to ensure effective and relevant solutions for clients.Sustainability and Social Impact: Propose and develop projects that contribute to inclusivity, responsibility, and the common good, aligned with Dentsu Creative’s role as a Benefit Corporation, in synergy with DEI team.Operational Excellence: Ensure quality and precision in delivery, with attention to detail and care in execution.Ethics, Diversity, and Inclusion: Promote an open and inclusive environment, valuing the perspectives of all talents.Financial Oversight: Monitor budgets, profitability, and margins, ensuring economic sustainability.Network Representation: Embody the values of Dentsu Creative and the Dentsu Group, acting as an internal and external ambassador.RequirementsProven experience (8-10 years) in client management within integrated agency environments.Leadership of multidisciplinary teams and ability to orchestrate horizontal collaboration.Strong orientation toward business development and client growth.Sensitivity to sustainability, inclusion, and social responsibility topics.Strategic vision combined with operational rigor and a results-driven mindset.Location: MilanBrand: DentsuTime Type: Full timeContract Type: Permanent #J-18808-Ljbffr