CSM Manager

FirstIgnite builds best-in-class software that accelerates commercialization and innovation by connecting scientific research with industry partners. We support universities, national labs, and research hospitals worldwide with tools that simplify complex science and identify real partnership opportunities.

We’re seeking a proactive, multilingual Customer Success Manager (CSM) based in the EMEA region to support our expanding portfolio of university clients. You’ll partner closely with Sales and Product teams to ensure each client derives measurable value from the FirstIgnite platform.

Deliver tailored training, platform walkthroughs, and ongoing support based on client needs. Fluent in Italian and English language ~2–4 years of experience in Customer Success, Account Management, or client-facing SaaS roles. ~ Demonstrated success working remotely in a fast-paced, startup environment. ~ Experience supporting universities or research organizations is a plus. ~ Proficiency with CRM and customer success tools; ability to manage KPIs and customer data.