Category Manager - Ops Excellence, Amazon Now

Overview

Operations is at the heart of Amazon’s customer experience and differentiation. Our ambition is to be the earth’s most customer-centric business and set the industry standard for customer innovation and experience. The Category Manager will work on identified big initiatives/projects/opportunities across the different Programs owned by Operations Excellence vertical for Amazon Now. The CM will go through the complete project lifecycle – problem definition, scoping the problem, designing solutions, testing/piloting, rollout of solutions, and sustaining the change. The CM will collaborate across multiple stakeholders including operations, capacity planning, categories, learning & development, and external teams such as tech partners and program teams toward project delivery. This is a fast-paced, challenging, and deadline-driven environment.

Key responsibilities

- Work closely with operations and program teams to identify areas for improvement - Scope problems to define root causes, quantify impact, identify key levers, and prioritize root causes by severity - Design solutions that address gaps, considering pros/cons, short-term/long-term implications, external changes, and define expected results in terms of input, output, and control metrics - Test/Pilot solutions to assess ability to deliver goals and iterate as needed - Roll out across programs, track compliance (define ramp plan), ensure training materials, and coordinate onboarding/nesting for trainings - Design sustainable processes and monitoring to ensure lasting impact

Skills and qualifications

I. Skills

- Strong written and spoken communication skills - Good working knowledge of MS Office Suite

II. Ability

- Multi-task in a fast-paced environment - Operate in the system with speed and accuracy necessary to meet Amazon standards - Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders

III. Demonstrate

- Passion for Business Development - Strong interpersonal skills - Excellent listening skills - Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

IV. Critical Qualities / Characteristics

- Pace of implementation and consistency in performance - Willingness to take initiatives and additional responsibilities - Willingness to travel - Commitment and completion factor - Peer respect - establish and maintain cooperative working relationships - Creative and analytical problem solvers with a passion for operational excellence - Identify areas of possible process improvements

V. Operations

- Meet and interact with Local vendors on day-to-day basis in initial process setup - Flag possible escalations, dive deep to recommend and implement corrective actions - Flag updates received from stakeholders on process to Team Lead/Manager - Be part of client calls to raise challenges, lead, and document conference discussions

Qualifications

Basic Qualifications

- 3+ years of Excel experience - 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience - Bachelor's degree, or 3+ years of professional or military experience - Experience with financial analysis and P&L ownership

Preferred Qualifications

- Experience managing large data sets and utilizing data to drive performance and process improvements - Experience in vendor negotiations, pricing and promotion, inventory management, and product development

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: February 6, 2026 (Updated 25 minutes ago)

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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