Transportation Representative, Transportation Representative

Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners you ARE Amazon. L2 Associates are expected to identify DP concerns, troubleshoot delivery partner issues, and provide process improvement suggestions. Responsibilities

Effectively communicate in a clear and professional manner at all times Provide/expedite prompt and efficient service to Amazon customers and delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintain or exceed targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Graduation in any specialization from a recognized university Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Good comprehension skills – ability to clearly understand and state the issues customers present Ability to concentrate – follow customers issues without distraction to resolution Work successfully in a team environment as well as independently Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications

Preferred Qualifications

Logistics background and experience in similar role Proficient in Excel

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