Supply Chain Support Analyst [Retail & Luxe]

OverviewAdone Conseil is a consulting firm created in Paris in 2007, it assists major actors in the luxury and retail sectors, in their digital transformation projects.During its recent expansion, in 2019, Adone Conseil opened its Geneva subsidiary and in 2021, another one in Milan. Are you looking for a new challenge? Do you have an appetite for technological innovation?Join Adone Conseil's subsidiary in Milan as an IT Consultant. You will work for our clients as part of a project team member on subjects related to E-commerce, Data Management/BI, Supply Chain Management, and more. You will participate in our clients' digital transformation (from the analysis of IT needs to the implementation of tailor-made solutions) by optimising business processes and their governance.ResponsibilitiesCoordinate user support activities (Level 1), ensuring efficient handling, qualification and follow-up of incidents and requestsAnimate support channels and ensure proactive communication with usersMonitor incident resolution and coordinate with technical teams to ensure timely issue resolutionIdentify recurring issues, define corrective action plans and contribute to continuous improvementDevelop and maintain user documentation and training materialsDeliver training sessions and support onboarding of new users, as well as process refresh sessionsTrack performance indicators (KPIs) and produce regular reporting for business teamsPrepare and lead follow-up meetings with partnersContribute to the optimization of support processes and service qualityQualificationsMaster’s degree (Business School, Engineering School or University)2 to 5 years of experience in consulting, support, or project management (including internships or apprenticeships)Knowledge of Supply Chain processes and/or support environments (RUN)Experience in Luxury or Retail environments is a plusGood understanding of digital tools and business processesStrong analytical skills with the ability to qualify issues and propose solutionsExcellent communication and interpersonal skillsClient-oriented mindset and strong sense of serviceProactive, autonomous and detail-orientedFluent in English and Italian. Knowledge of French will be appreciated.Additional Information & BenefitsOur Benefits:Grow and develop your career: a personalized onboarding journey, a wide range of in-person and online training programs, diverse client assignmentsEnhance your expertise: join one of our Practices, benefit from project feedback (REX), pitch sessions, dedicated webinarsDive into Adone’s culture:From our headquarters in Paris and our offices in Geneva, Milan, and London, our consultants thrive at Adone, driven by our core values: excellence, pragmatism, and integrity. They are encouraged to grow their expertise, creativity, and initiative to contribute to the firm’s ongoing development. This approach is embodied in our Adone Inside program, which has earned several awards from Great Place To Work and was recognized with the Sentez-vous Sport trophy. Adone is also committed to making a positive impact on the world. That’s why we created an ESG (CSR) Committee, bringing together employees around various meaningful initiatives.Interested in joining us? Don’t hesitate to apply — a member of our Recruitment Team will review your application and get in touch with you. Please send your CV in English.We are looking for diverse profiles and are committed to conducting non-discriminatory recruitment processes. #J-18808-Ljbffr