Cx design intern

Publicis Sapient

is seeking a

CX Design Intern

to join our Customer Experience and Innovation team through a

curricular internship.

The position is based in our Milan, Italy office (hybrid working model). As a

CX Design Intern

, you will gain hands-on experience in Service Design and Strategic Design, contributing to projects in both national and international contexts. You will collaborate closely with service designers, user researchers, strategists, and other multidisciplinary professionals within a dynamic consulting environment. You will support the team at both a strategic and operational level, working in a highly collaborative and team-oriented setting.

We are looking for a motivated and curious individual with a strong interest in human-centered design and service innovation. This internship offers the opportunity to actively contribute to research, analysis, and service design activities while developing both practical and methodological skills.

What you will do

Support the team in

qualitative - quantitative research and benchmark activities

Contribute to the creation of

service and strategic design deliverables

(such as archetypes/personas, customer journey maps, service blueprints, use case scenarios, and service concepts)

Contribute to the preparation of

project proposals for new business

presentations

Assist in organizing and preparing

workshops

Work alongside

senior designers

across different project phases

Collaborate with multidisciplinary teams Who we are looking for

You are currently pursuing a degree in in

Service Design

or

Product–Service System Design

,

preferably with a

double-degree background in Management Engineering and you are looking for a curricular internship.

You have a

portfolio

showcasing your academic projects and technical skills

You have a strong interest in

service design

,

strategic design

,

research

, and

innovation processes

You have a basic understanding of key service design

methods and tools

You demonstrate

good visual and verbal communication skills

You are

curious

, proactive, and eager to learn

You are comfortable

working in teams

and open to feedback

You are familiar with design software (e.g., Adobe Creative Suite, Microsoft Office, or equivalent tools) You are fluent in Italian and English. What we offer A paid curricular internship with hands-on mentoring from senior professionals Involvement in real projects, both internal and for international clients A dynamic, collaborative, and multidisciplinary environment Opportunities for professional growth and exposure to consulting practices Access to continuous learning resources, tools, and events organized by Publicis Sapient About Publicis Sapient Publicis Sapient

is a leading digital business transformation consultancy and part of Publicis Groupe. We help organizations digitally transform their businesses by optimizing processes and enhancing customer experiences through innovative solutions. DIVERSITY, EQUITY & INCLUSION We are committed to fostering an inclusive workplace and ensuring equal employment opportunities regardless of race, gender, religion, sexual orientation, or any other protected characteristic.

How to apply Interested candidates are invited to submit an

English CV

and any supporting materials (e.g., portfolio, PDF, or link to an online portfolio). Sharing a

portfolio of completed projects

is highly appreciated .