Field Application Specialist - South Italy

We're looking for a Field Application Specialist to help us boost the company to the next level. As a Field Apppication Specialist in Sysmex Italia you will ead after-sales activities and provide application support for Sysmex’s diagnostic portfolio (hematology, urinalysis and hemostasis) : - Ensure that sales ramp-up, sales turnover, and overall customer profitability is aligned with initial commercial proposal (contract compliance) - Drive highest level of satisfaction throughout all contract duration, supporting the enduser at the customer’s sites or remotely; - Contribute to new commercial proposal supporting the account managers with scientific knowledge and operational know-how.

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Task requested Maintain theoretical and practical knowledge of Sysmex’s diagnostic portfolio across a variety of specialty applications; Be able to take advantage of the time in the laboratory to speak the same language as the medical and technical staff; Act as consultant to identity the best operational workflow and lab organization, supporting the change management of the customers; Provide information to the sales department about user's habits, needs or recommendations; Drive implementation of Sysmex solution, including, instrument configuration,validation, and end-use training; Lead post-sales support to the customer to aid in establishing new parameters or reviewing operative workflow; Plan proactive activities and regular visits to key customers; Report of field activities and opportunity related tasks; Organize regular meeting with key end-user to highlight value of Sysmex’ solutions; Accurately record service activities on sysmex CRM;

Job requirements Work experience in clinical diagnostics University Degree on biology or medical fields (PhD is a plus) Proficient with Office (Powerpoint and Excel) Languages: fluent English, mother tongue Italian

General professional experience: 3-5 years of experience in IVD Market, either on sales or application roles; Experience with, at least, one between hematology, urinalysis, or hemostasis instruments; Self-motivation with the ability to work under stressful situations Able to proper communicate with end-users Hands-on experience in clinical laboratory procedures

One of our biggest goals as a company is the health and well-being of our employees. And so, we offer the following: Health insurance also for family members Flexible time and work-life-balance Travel allowance Psychological consulting Campus training platform for the growth of your knowledge and skills Hibryd working

Why work with us at Sysmex? Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself. Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We provide a workspace that appreciates and rewards effort and commitment. We understand our company as not solely being a workplace. We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. xpavfwm That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers.