Junior Operations Specialist

About the RoleQvantel Customer Operations in Europe region is looking for a Junior Operation specialist to join an established customer program team in Rome. This role is ideal for a motivated individual whose presence is required monthly at our office in Rome with a higher education degree and 1–2 years of professional experience, and who is eager to grow in operations.You will work closely with senior professionals cross-functional teams and side by side with the customer to support platform stability and help in quick incidents resolution.Key Responsibilities -

Lead planning, coordinating, and monitoring hotfixes process.Incidents/problems triage and root cause investigation before escalation to L3 -

Ensure incidents/problems resolution within the SLA. -

Collaborate with internal and customer stakeholders to ensure effective communication and alignment in case on major incidents. -

Alignment meetings with customer to discuss priority, agree resolution plan and explain fixes/changes impacts on the system.Qualifications -

Degree in engineering or informatics. -

1–2 years of working experience as incident/defect manager or testing activities in the IT industry is considered an advantage. -

Strong communication and interpersonal skills -

Strong logical thinking and organizational abilitiesTroubleshooting and analysis -

Proactive and learning-oriented mindset. -

Fluency in English (written and spoken) is mandatory.*Fluency in Italian (written and spoken) is mandatory.Troubleshooting and análisis for software Mobile Telco experience is desiredWhat We Offer -

The opportunity to work in a collaborative environment with a strong, experienced team. -

Exposure to cutting-edge IT projects and global stakeholders. -

Professional growth and learning opportunities with mentoring