It specialist

Borgo Lifestyle Group is a dynamic, fast-growing company with a solid international presence in the luxury lifestyle industry. Our growth is driven by enthusiasm and creativity together with a continued strive for excellence and we are seeking like-minded people to join us in our great work environment. Based in Florence, the Borgo Lifestyle Group is a constant and rapidly expanding company which includes Borgo Santo Pietro, a 5-star luxury boutique hotel that includes two restaurants and a holistic Spa; Saporium Michelin star restaurant in Florence; Satori custom yacht; Seed to Skin Tuscany, luxury skincare line known for Green Molecular Science products and spa-focused approach that can be found in the top spas and retailers worldwide. We are looking for an IT Specialist to ensure the smooth, secure, and efficient operation of IT systems across Borgo Lifestyle Group. The role focuses on supporting daily operations, resolving technical issues, and maintaining reliable systems that enable teams to work effectively while meeting the expectations of a luxury hospitality environment. Responsibilities and Duties:

Provide daily IT support, ensuring systems and devices operate efficiently and without disruption. Respond promptly to IT-related issues affecting operations and guest experiences, resolving problems discreetly and efficiently. Maintain and monitor hardware, software, networks, and connectivity systems across all properties. Support the management and correct functioning of PMS, POS, Wi-Fi, telephony, and audiovisual systems throughout the Group. Perform regular system checks, updates, and basic preventive maintenance to ensure stability, security, and continuity of service. Ensure data security, backups, and compliance with company IT policies across all Group operations. Maintain accurate IT documentation, inventories, and user access records for all brands. Communicate clearly and consistently with management and operational teams regarding system performance, issues, and improvements.

Who you are:

Minimum of 2 years of experience in an IT support or IT specialist role; experience in hospitality or service environments is considered a plus. Solid knowledge of IT systems, networks, hardware, and basic cybersecurity principles. Practical, solution-oriented, and well-organised, with strong attention to detail. Able to work independently while collaborating effectively with operational teams. Professional, discreet, and service-oriented, with the ability to provide support in a calm and clear manner. Valid driver licence.