IT Support Specialist

We are looking for a reliable and customer-focused IT Support Specialist to provide technical assistance and support for computer systems, hardware, software, and networks. The ideal candidate will troubleshoot issues efficiently, ensure systems run smoothly, and deliver excellent service to internal users.

Key Responsibilities

Provide first- and second-level technical support to end users via phone, email, chat, or in person Diagnose and resolve hardware, software, network, and system issues Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals Support operating systems, productivity tools, and business applications Set up and manage user accounts, permissions, and access rights Monitor system performance and escalate complex issues when required Maintain accurate documentation of issues, solutions, and IT procedures Assist with system upgrades, patches, and security updates Ensure compliance with IT policies, data protection, and security standards

What You Have

At least 3 years of experience in an IT support or helpdesk role Bachelor’s degree in Information Technology, Computer Science, or in a related field or equivalent work experience Strong knowledge of Windows and/or macOS operating systems Basic understanding of networking concepts (LAN/WAN, TCP/IP, VPN) Familiarity with hardware troubleshooting and common office software Excellent problem-solving and communication skills Attention to detail and documentation accuracy Ability to prioritize tasks and manage time effectively Strong collaborative skills Fluency in English

What Would Be Nice to Have

IT certifications (e.g., CompTIA A+, Network+, Microsoft certifications) Experience with ticketing systems and remote support tools Knowledge of cybersecurity best practices

Benefits

Perks

Learning Friday. If our team members know more, so do we. That’s why we give everyone a training budget that they can spend on books, online courses or other training materials. Smart Working. Trains can be a drag, you can save some commuting time by working from home. Salary is based on experience, and topped up with other bonuses.

We offer a competitive salary, as well as an opportunity to receive company equity. The typical salary for this role ranges between € 35.000 and € 40.000. As you gain experience and make more significant contributions to the business, your compensation will be reviewed to match your impact. Additionally, depending on your seniority and your performance, you'll have the opportunity to receive stock options, with a variable value calculated from your base salary, giving you the chance to directly participate in the company’s success.

About Domyn

Domyn is a company specializing in the research and development of Responsible AI for regulated industries, including financial services, government, and heavy industry. It supports enterprises with proprietary, fully governable solutions based on a composable AI architecture — including LLMs, AI agents, and one of the world’s largest supercomputers. At the core of Domyn’s product offer is a chip-to-frontend architecture that allows organizations to control the entire AI stack — from hardware to application — ensuring isolation, security, and governance throughout the AI lifecycle. Its foundational LLMs, Domyn Large and Domyn Small, are designed for advanced reasoning and optimized to understand each business’s specific language, logic, and context. Provided under an open-enterprise license, these models can be fully transferred and owned by clients. Once deployed, they enable customizable agents that operate on proprietary data to solve complex, domain-specific problems. All solutions are managed via a unified platform with native tools for access management, traceability, and security. Powering it all, Colosseum — a supercomputer in development using NVIDIA Grace Blackwell Superchips — will train next-gen models exceeding 1T parameters. Domyn partners with Microsoft, NVIDIA, and G42. Clients include Allianz, Intesa Sanpaolo, and Fincantieri. Please review our Privacy Policy here https://bit.ly/4tndszN.