Global commercial data & crm analyst

About the role: We are looking for a Global Commercial Data & CRM Analyst to join our team and provide a comprehensive, data-driven view of commercial performance across Retail, E-commerce, and Wholesale channels. You will be responsible for consolidating and analyzing sales data, monitoring key KPIs, and delivering actionable insights to support strategic and operational decisions. In parallel, you will play a key role in building and deploying the company's CRM capabilities to strengthen client knowledge, retention, and long-term value across all markets. Key Responsibilities: Commercial Performance & Reporting

Collect, consolidate, and analyze sales data across all channels Monitor key commercial KPIs: turnover, growth, UPT, AVT, cross-selling, conversion rate, sales density, channel performance, product performance, best-sellers Produce monthly reports and dashboards using Excel and Power BI Analyze trends and competition, identify performance gaps and opportunities, and provide actionable insights

CRM & Client Analytics

Support the deployment of CRM data framework across markets and channels Ensure consistency and quality of client data collection (Retail & E-commerce) Analyze client data and KPIs: profiles, recruitment/retention rates, purchase behavior, client lifecycle Measure impact of CRM and clienteling initiatives on sales Recommend actions to improve client engagement, loyalty, and lifetime value

Cross-functional Collaboration

Work closely with Retail, E-commerce, Wholesale, and Marketing teams to align reporting and analyses Translate data into actionable insights for commercial teams Support HQ and local teams with ad-hoc analyses to guide business decisions

Profile & Experience:

Around 3 years of experience in data analytics, commercial analytics, or CRM roles Experience in an omnichannel environment (Retail / E-commerce / Wholesale) is a plus Strong analytical mindset with solid understanding of commercial performance drivers Advanced skills in Excel and Power BI Ability to structure data, build dashboards, and synthesize insights for senior stakeholders Organized, autonomous, and detail-oriented Strong communication skills and ability to work in a multicultural environment Fluent in English (additional languages are a plus)

Why join us?

Be part of a dynamic, global team Work in a data-driven, fast-paced environment Make a real impact on commercial strategy and client engagement