Customer Quality Engineer

Sisecam was founded in 1935

to establish Turkey’s glass industry in line with the vision of

Mustafa Kemal Atatürk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals

. Sisecam is the only global company

operating in all core areas of glass production –

including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world’s top two manufacturers of glassware and the top five producers of glass packaging and flat glass.

Sisecam

is one of the three largest soda ash producers in the world

and

the world leader in chromium chemicals.

Sisecam plays a leading role in the

flat glass

,

glasswar

e,

glass packagin

g,

chemicals, automotive, glass fiber, mining, energ

y

an

d

recyclin

g

business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russia Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.

Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activity

, with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who ha

s

90 years of experience, more than 24 thousand employees, production activities in 14 countries on four continents, and a sales network of more tha

n

150 countri

es

, continues its growth journey in line with its "Global Excellen

ce " strategy and wit

h

an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility fo

r protecting the planet, empowering society and transforming life with its CareForNext strate

gy

, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspect.

We are looking for a " Customer Quality Engineer”

to take part in Customer Quality team. The ideal candidate would have the following qualifications:

Bachelor’s degree in Engineering, preferably Mechanical or Materials Engineering

Minimum 3 years of hands-on experience in flat glass manufacturing processing especially in offline coated glass - including cutting, edge processing, tempering, IGU production

Preferably field experience in production or quality engineering

Strong understanding of flat glass production processes, especially coated glass processes

Familiarity with quality tools such as 8D, root cause analysis, and process audits

Good command of Italian and English

Strong regional knowledge

Experience in customer-facing roles, preferably in production & quality

Excellent problem-solving skills and ability to work independently in dynamic environments

No travel restrictions and having a valid driving license

Willing to be based in North Italy and travel frequently (in Italy and/or abroad) Job Description

Conduct on-site customer visits across Europe to address technical issues and provide immediate support

Monitor field quality, shipment integrity, and line performance during trial productions

Conduct product and process validation at customer lines to ensure suitability for customer applications

Troubleshoot and resolve customer complaints efficiently while maintaining strong client relationships

Collaborate with production and quality teams to resolve issues across production processes and report findings and customer insights to internal teams for continuous improvement