Leisure Sales Manager - IHC

Italian Hospitality Collection is a portfolio of hotels, resorts and spas, hand‑picked for their beauty, history and enchanting surroundings.

Chia Laguna Resort in Sardinia , featuring 3 different hotels—Conrad Chia Laguna Sardinia, Baia di Chia Resort Sardinia – Curio Collection by Hilton, and Hotel Village—totals 424 keys and offers a conference centre with 8 meeting rooms for up to 900 delegates.

Fonteverde Lifestyle & Thermal Retreat in Tuscany

is a member of the Leading Hotels of the World, with 78 keys and 3 meeting rooms for up to 85 delegates.

Grotta Giusti Thermal Spa Resort in Tuscany

is a member of the Autograph Collection by Marriott, with 68 keys and 4 meeting rooms for up to 60 delegates.

Bagni di Pisa Palace & Thermal Spa in Tuscany

is a member of the Leading Hotels of the World, with 61 keys and 3 meeting rooms for up to 100 delegates.

Le Massif Hotel & Lodge in Courmayeur

is a member of the Leading Hotels of the World, with 80 keys and nearby meeting facilities for up to 150 delegates.

Our mission is to bring together out‑of‑the‑ordinary properties, offer our guests memorable experiences in true Italian style, give our employees stimulating places to work and grow professionally, and achieve our shareholders’ financial goals.

OBJECTIVE OF THE ROLE

Acquisition of new clients and management of relationships with existing ones, promoting and selling the company's products or services.

Achievement and exceeding of sales targets, contributing to the organization’s growth and success.

Adaptation of sales strategies according to seasonal demands, targeting appropriate B2B clients based on the season being promoted.

Promotion and acquisition of clients for other group properties, including city hotels, seaside resorts, and thermal facilities, adapting the approach to different market segments.

Location: The employee will be based at the central offices in Milan and must be available to travel for trade fairs and client meetings (both in Italy and abroad), and to ensure presence at the hotel(s) whenever required.

Report: Functionally to the Group Director of Sales Leisure and then to the Group Director of Sales & Marketing.

CORE JOB RESPONSIBILITIES AND DUTIES

Identify and qualify new leisure potential clients through prospecting activities such as cold calling, networking events, and market research.

Target and develop relationships with leisure tour operators, DMC/Luxury consortia, luxury travel advisors, and leisure group operators.

Maintain and develop strong relationships with existing clients, understanding their needs and offering tailored solutions.

Prepare and present commercial offers, conduct product demonstrations, and negotiate contracts to close sales.

Work closely with marketing and customer service teams to ensure a consistent and satisfactory client experience.

Work closely with the revenue team to ensure that negotiations follow the correct rates strategy.

Utilize CRM systems to track sales activities, update client information, and provide performance reports.

Stay informed about market trends, competitor activities, and product innovations to position the company effectively in the market.

PERSONALITY AND SKILLS

Effective communicator: able to convey information clearly and persuasively to clients and colleagues.

Client‑centric: skilled in understanding and addressing client needs, fostering trust‑based relationships.

Independent and proactive: capable of working autonomously and taking initiative to achieve set goals.

Negotiation skills: aptitude for negotiating terms and conditions to secure advantageous deals.

Organized and efficient: proficient in managing time and priorities, demonstrating excellent organizational skills.

Adaptable: flexible and resilient, able to adjust to dynamic and continuously evolving work environments.

Brand ambassador: committed to upholding the values and philosophy of the brand in all interactions and communications.

REQUIREMENTS

At least 2 years of experience in sales roles, preferably in the hospitality sector.

Fluency in Italian and English; knowledge of French or German is considered a plus.

Advanced knowledge of Microsoft Office, particularly PowerPoint.

Availability to travel for trade fairs and client visits, both within Italy and abroad.

Results‑oriented, focusing on achieving sales objectives and optimizing revenue.

Confident use of PMS (Protel, OnQPM) and CRM (Zoho, Delphi).

Must be EU citizen or possess an Italian work visa.

KPI – KEY PERFORMANCE INDICATORS

Increase in the segment’s share compared to the total revenue of individual hotels.

Achievement of the segment’s revenue and budget targets.

Senior Level Mid‑Senior level

Employment Type Full‑time

Job Function Hospitality

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