Field Service Engineer - Italy (Milan)

Field Service Engineer - Italy (Milan) , Sungrow Europe

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Your mission

Take ownership of dispatched customer issues.

Support resources dispatched onsite by RFM during commissioning and on site services.

Support the RFM/PjM during commissioning and site acceptance services.

Deliver support and contribute service solutions for our customers.

Perform all on site installation, commissioning, repair, maintenance and test tasks as well upgrades or rework activities.

Follow operational procedures, processes and practices as defined, documented and consistently applied.

Follow the applicable health and Safety instructions and regulations.

Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.

Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities.

Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on site services.

Participate in the claim management and RMA process.

Taking care of service tools by ensuring an appropriate calibration process.

Take over randomly on call duties, partly on weekends and nights.

Your profile

Education as Electrical technician or Engineer.

Italian & English language skills at least on B2.

Experience with Battery Storage solutions is beneficial.

Experience dealing with customers in critical situations.

Driving license is extremely important for the job.

H&S training to access to construction site with electrical specific training.

Willing to work on call duty AND to travel (60%).

Why us?

Bonus payments: we agree on Smart KPIs with you, and you receive a nice Bonus at the end of the year.

A multinational team awaits you with lots of European and trans‑European exchange.

Possibility for technical and commercial knowledge enhancement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions.

Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China.

About Us We are a green tech company with young creative minds. We are fighting every day to make our mission happen –

Clean Power for All ! With 870+GW of clean power presently installed worldwide, we are on the road to success! Sungrow, founded in 1997, is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility‑scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industries: Oil and Gas

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