RETAIL - Operation Manager

On behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa).

Reporting line: Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager.

Job Description:

Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives.

Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He/she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed. He/she will receive advanced training by HQ and participate in punctual seminars.

Missions Description:

1. Stock Management & Logistics: • Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse. • As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification. • Organize inventory management (weekly cycle counts and annual inventory). 2. Process/Internal Control: • In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates). • Be responsible for staff training on policy & process. 3. Care Services (Repairs & Returns): • Supervise all after-sales requests: monitor client correspondence and follow up with administrative tasks. • Review after-sales reports and initiate action plans as needed. • Be responsible for staff training on Care Services guidelines. 4. Till & Cash Management: • Supervise till operations. • Be responsible for expense control. 5. Store Systems Referent: • Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count): ensure staff training, adoption, and correct use in the store. • Realize ad hoc demands concerning equipment/application access in E-services. • Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.). 6. Facilities Management: • Supervise supplies needs (uniform/consumable supplies). • Maintenance and store upkeep.

Profile Required:

This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes:

1. Strong understanding of Customer Service needs and Customer priorities. 2. Innovative, proactive, and strategic. 3. Team-focused with a desire to collaborate effectively. 4. Organized, methodical, and rigorous. 5. People management skills. 6. Communication skills.

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