Property Manager

Chestertons Estate Agents – Property Manager (Little Venice)

Location: Little Venice Hours: 40 hours per week, Monday – Friday (hybrid role once settling period has been passed) Salary: £32,000 – £34,000 + Commission

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast‑paced, high‑volume environment.

Responsibilities

- Embrace the Chestertons brand and core values

- Protect our clients’ assets and work in their best interests

- Retain management on the portfolio

- Prioritise and troubleshoot key maintenance issues (floods, boilers, leaks and appliances)

- Scrutinise quotes on behalf of the client

- Understand how to add value when sending an inspection report

- Negotiate deposit deductions in a fair and efficient manner, within required timeframes

- Understand required KPI’s for the role

- Leave notes on RPS and attach documents to the letters folder consistently

- Set and follow up on tasks consistently to assist personal management of issues and support colleagues in your absence

- Develop understanding of client accounts and statements

- Attend local branch and participate in their morning meeting as per rota and fulfil inspection requirements

- Attend weekly 1:1 meetings with senior leadership team

- Understand the roles of supporting departments (lettings, compliance, accounts, tenancy progression) and when to contact them

- Support others’ growth and development

- Ensure the portfolio is fully compliant (EICR, Gas Safety Certificate)

- Adhere to department standards

- Ensure tenants and landlords are informed about the end‑of‑tenancy process

- Provide guidance on deposit dilapidations

Attributes

- Can work under pressure – understand where to seek support / how to escale complaints

- Good organisational and time‑management skills

- Seek work where capacity exists

- Self‑awareness of knowledge gaps

- Provide excellent customer service in every interaction with internal colleagues and external clients

- Show high engagement and willingness to learn

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London‑based estate agency with over 30 branches across the capital. We are a highly respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks

- Employee assistance programme

- Competitive holiday allowance (+ public holidays)

- Charity matching and payroll giving

- Contribution towards eye care tests

- Annual flu vaccination vouchers

- Birthday leave

- Health cash plan and other additional benefits linked to specific job grades

Equal Opportunity Statement

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

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