Merchant Onboarding Specialist (Fluent Spanish)

At Scalapay, we’re shaping a

culture

with high standards, independent and critical thought,

innovation, ownership, and continuous learning

. We operate in a

fast-moving, tech-driven environment

, and we’re looking for people who

thrive in change, think boldly, and take initiative. If you’re ready to

put your potential to the test

in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow

with one of Europe’s most ambitious fintech teams

. #Every merchant that goes live with Scalapay passes through you first. Scalapay doesn’t grow without merchants. And merchants don’t go live without onboarding. This isn’t a back-office compliance role. You control the speed, the quality, and the experience of how merchants enter our ecosystem. In a regulated Payment Institution (supervised by Bank of Italy), onboarding is where compliance meets commercial. You’ll learn how KYB, documentation, and regulatory requirements actually work—skills that transfer directly to roles in compliance, risk, operations, or account management across fintech and financial services. End-to-end merchant activation Conduct KYB checks and documentation review for regulatory compliance Run daily onboarding calls with prospective merchants—solving blockers in real-time Create and maintain merchant records in internal systems Merchant success in the critical window: Support merchants through their first transactions post-go-live Monitor documentation completeness and flag risks early Be the voice of the merchant internally—escalate friction points Propose and test improvements to reduce time-to-live Feed insights back to Product, Sales, and Compliance teams Regulatory fluency: Commercial instinct: You’ll know what merchants care about, what frustrates them, and how to move deals forward Working with Sales, Legal, Compliance, and Product daily These skills open doors to Operations leadership roles — in fintech or traditional financial services. Spanish C1-C2 (you’ll be the voice of Scalapay for Spanish merchants) ~ 1-2 years of experience in Onboarding, Customer Success, KYC/KYB, or Underwriting ~ You care about the merchant experience, not just completing tasks Anyone uncomfortable with direct merchant communication Location: [Milan /2-days remote weekly] Language: Spanish (C1-C2) + English (working proficiency) Quick intro with Talent Acquisition In-office Case study (show us how you think through real onboarding scenarios) with different stakeholders along with a chat with the CFO Final chat with Simone Mancini (CEO) Don’t hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. Pro tip:

send your CV in English &##128521; Super Pro tip:

we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.