Reservations / Booking Agent

Following two years of extensive renovation, the historic Albergo Italia reopens under the new name Le Graal Cortina, part of the luxury collection “Le Graal”.Le Graal Cortina is a 5-star luxury “Leading Hotel of the World”, open all - year, featuring a contemporary and sophisticated design, aims to offer guests a unique and memorable hospitality experience through impeccable, empathetic, and spontaneous service. The goal is to create a welcoming and refined atmosphere where every guest feels valued and pampered. The primary objective of the team is to excel in every aspect of the guest experience — from warm welcomes and personalized attention to the high quality and uniqueness of dining and wellness services.Role OverviewWe are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled guest experiences, and a keen eye for detail. As a Booking Agent, you will be the first point of contact for our guests, ensuring their reservations are handled with the utmost professionalism and care. As this is a new opening, a key responsibility will be the configuration of the property management system.Reservations Management: Handle incoming reservation inquiries via phone, email, and online platforms, providing accurate information on room availability, rates, packages, and amenities. Booking Processing: Accurately input reservation details into the hotel's Property Management System (PMS), ensuring all guest information, preferences, and special requests are correctly recorded. Guest Assistance: Assist guests with modifications, cancellations, and special requests, ensuring a seamless and personalized booking experience. Upselling and Promotion: Identify opportunities to upsell room categories, packages, and hotel services to enhance guest satisfaction and maximize revenue. Communication: Collaborate with the Front Office, Housekeeping, and Sales departments to coordinate room assignments and special requests, ensuring a cohesive guest experience. Problem Resolution: Address and resolve any issues or discrepancies related to reservations promptly and professionally. Reporting: Maintain accurate records of reservation activities and generate reports as needed for management analysis. QualificationsPrevious experience in reservations or front office role within a 5 stars luxury hotel Proficiency in hotel reservation systems (e.G., Opera PMS) and familiarity with online booking platforms (such as SynXis reservations system).Excellent communication skills in English and Italian;

additional languages are a plus. Strong organizational skills and attention to detail. Ability to work flexible hours, including weekends and holidays. Benefits -

All-year job with competitive salary and benefits -

for non-residents, accommodation and chef for the employees in a new staff house with mountains view -

continuous 360′ training and career paths -

tailor made uniforms and laundry -

company shuttles from the staff house to the hotel and vice versaTutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR. L'offerta di lavoro è aperta anche alle categorie protette iscritte alle liste di collocamento mirato Art. 1 e Art. 18 si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77, 125/91, 198/2006): evitando espressamente sia la discriminazione diretta che quella indiretta, in merito a genere, razza, età, disabilità / invalidità ed orientamento sessuale.