Branch Manager

Are you an experienced leader with a passion for customer service and operations? This is an exciting opportunity to join a fast-growing, international car rental brand and play a key role in driving performance and growth.

The Role In this pivotal position, you will oversee the full rental office operation, coordinate resources, solve day‑to‑day challenges, and work closely with internal teams in a collaborative, results‑driven environment.

You will play a key role in building a strong team culture while ensuring smooth, efficient, and customer‑focused operations.

Lead and motivate daily team activities, including shift scheduling, goal setting, and hands‑on coaching

Recruit, train, develop, and evaluate staff in line with performance standards and growth objectives

Manage vehicle delivery and return processes, including inspections, damage handling, and quality control

Collaborate with Operations, Fleet, and Customer Service teams to support business goals and network expansion

Collect and act on customer feedback to continuously improve service quality

Ensure compliance with company policies, procedures, and quality standards

Contribute ideas to improve processes within a fast‑evolving organisation

Branch Manager Requirements

Previous experience in customer service and car rental, ideally with leadership or supervisory exposure

Excellent communication skills (fluent English required, additional languages advantageous)

Strong customer service mindset and organisational skills

Confident using mobile devices, tablets, and operational apps

Ability to manage multiple priorities in a fast‑paced environment

Flexible availability, including weekends and holidays

Valid driving licence

Competitive Salary + benefits

Opportunity for professional growth within the business

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