Spa Receptionist

Job Overview:

Borgo Lifestyle Group is a dynamic, fast-growing company with a solid international presence in the luxury lifestyle industry. Our growth is driven by enthusiasm and creativity together with a continued strive for excellence and we are seeking like-minded people to join us in our great work environment.

Are you a natural host with a passion for wellness, beauty, and meaningful guest connections? Join the team behind the internationally award-winning spa at Borgo Santo Pietro, a luxurious Tuscan sanctuary set within 300 acres of organic farmland. Our flagship spa is also home to Seed to Skin Tuscany, a signature skincare line that blends natural ingredients with advanced molecular science to unlock the true power of nature.

At Borgo Santo Pietro, every detail is thoughtfully curated to create a holistic luxury experience — from our world-class spa and healing herbal gardens to refined accommodations and Michelin-starred dining. Guests are welcomed into a serene home spa environment where well-being, nature, and personalized care are at the heart of every journey.

We are seeking a Spa Receptionist with a warm, professional presence, excellent communication skills, and a genuine interest in wellness to become a key point of connection for our guests.

Responsibilities and Duties:

- Welcome guests with warmth and professionalism, creating a seamless and personalized spa journey from arrival to departure. - Manage spa bookings, schedules, and guest inquiries efficiently, both in person and digitally. - Act as an ambassador for the spa and Seed to Skin Tuscany, confidently presenting treatments, rituals, and skincare products. - Actively drive sales, identifying guest needs and recommending treatments and Seed to Skin products in a natural, refined, and guest-focused manner. - Collaborate closely with therapists and the spa team to ensure smooth daily operations. - Uphold impeccable luxury standards, maintaining a calm, organized, and refined reception environment.

Who you are:

- Previous experience in a spa within a luxury hospitality environment is highly desirable. - Excellent verbal and interpersonal skills, with a natural ability to connect with guests. - Confidence and enthusiasm for sales, with the ability to translate product knowledge into meaningful guest recommendations. - A genuine appreciation for holistic well-being, beauty, and the brand philosophy. - Fluency in both English and Italian is required to serve an international clientele. - A strong focus on guest satisfaction, anticipating needs and ensuring a memorable experience.