Deskside Support Technician

Job Title:

Deskside Support Engineer (Onsite – Milan) Duration:

3 months (possible extension 1–3 months) Workload:

4 Days per week (Mon–Thu, 32h/week) Setup:

Freelance (Daily rate / Limited Company / Umbrella / Partita IVA) Location:

Milan, Italy (Onsite)

We are seeking an experienced Deskside Support Engineer to provide onsite end‑user technical support within a large corporate environment.

Key Responsibilities: Provide hands‑on support for desktops, laptops (Windows & Mac), mobile devices, printers, scanners, AV systems, and peripherals. Troubleshoot issues across Windows 11, MacOS, VPN connectivity, wireless networks, and corporate applications. Perform IMAC tasks (Install/Move/Add/Change) and manage repairs, spare parts, and hardware components. Maintain system configurations and documentation while logging all activity in the client's ticketing tool. Support backups, data restorations, and user migrations. Deliver Smart Hands assistance for networking, server, and telecom technologies. Manage IT asset inventory, including periodic audits. Potentially provide Executive Support and occasional after‑hours or on‑call assistance. Travel to additional sites if required.

Must‑Have Skills: Strong hands‑on deskside / end‑user support experience in a corporate environment. Proficiency with Windows 11, MacOS, Microsoft Office, PC hardware, smartphones, and peripherals. Experience supporting remote users and distributed environments. Ability to troubleshoot complex technical issues independently. Fluency in English (B2) and Italian (B2–C1). Excellent communication, professionalism, and customer‑facing skills. Ability to lift up to 25kg and work onsite continuously.

Nice‑to‑Have: A+ Certification MCP ITIL Foundation Experience providing Executive Support