Customer Service Representative – Travel Industry

Sorrento, Metropolitan City of Naples, Italy

We are looking for a reliable and customer-focused

Customer Service Representative

to support clients within the

travel industry . This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities: Handle customer inquiries via phone andemail

Assist clients with travel questions, reservations, and general support

Provide accurate information regarding destinations, policies, and procedures

Maintain professional and courteous communication at all times

Follow established company processes and service standards

Document customer interactions as needed

Qualifications: Strong verbal and written communication skills

Customer service experience preferred, but not required

Ability to work independently and manage time effectively

Basic computer skills and comfort using online systems

Attention to detail and a customer-first mindset

Interest in the travel industry is a plus

What We Offer: Flexible scheduling options (part-time or full-time)

Training and ongoing support

Opportunities for advancement within the travel industry

Supportive and team-oriented work environment

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