Hotel Manager - Agriturismo & Resort 4 Stelle

A great opportunity to join as a

Resident Manager

at a

Luxury Agriturismo & Resort

in Toscana (Pisa province)

Per essere preso/a in considerazione per un colloquio, la preghiamo di assicurarsi che la sua candidatura sia pienamente in linea con le specifiche del lavoro riportate di seguito.

Role Purpose Ensure operational excellence and the highest level of guest satisfaction by guaranteeing that all hotel departments (events, food & beverage, spa, maintenance, housekeeping, etc.) operate in a coordinated, efficient manner aligned with luxury brand standards.

Main Responsibilities

- Supervise and coordinate all daily resort operations, ensuring high service and hospitality standards.

- Serve as the main point of reference for VIP guests and internal staff.

- Plan and manage the seasonal opening and closing of the Villa, ensuring full operational efficiency at every stage.

- Monitor the hotel’s financial and operational performance and prepare periodic reports for the General Management.

- Oversee departmental budgets, optimizing costs and resources without compromising service quality.

- Coordinate and motivate the management team (Front Office, F&B, Housekeeping, Maintenance, Spa, etc.).

- Monitor service quality through KPIs, guest feedback, and mystery audits.

- Ensure compliance with hygiene, safety, and corporate policies.

- Handle critical situations or complaints with a diplomatic approach focused on guest satisfaction.

- Maintain close collaboration with central offices (HR, Administration).

Required Skills

- Strong focus on financial and quality results.

- Hands-on approach and willingness to be present in daily operations.

- Excellent command of Italian and English.

- Solid knowledge of the luxury hospitality sector

Requirements

- Degree or diploma in Hospitality Management or related fields. xpavfwm

- Willingness to reside on-site for the duration of the season.

Salary package: RAL: 6 Euro + MBO + housing allowance