AI Product Specialist Remote - US

About Us CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

AI Product Specialist We are seeking an AI Product Specialist to optimize how our generative AI features solve customer problems. This role focuses on designing, testing, and refining the prompts and workflows that power AI capabilities. You will ensure AI outputs are accurate, useful, and aligned with customer needs.

Key Accountabilities

Design and refine prompts that power AI features across CentralReach products

Test AI outputs for accuracy, clarity, consistency, and customer value

Identify and resolve issues with AI behavior, including failure modes and edge cases

Gather customer insights on workflow challenges and translate them into AI solutions

Monitor AI performance metrics and recommend improvements

Collaborate with Product, Engineering, and Responsible AI teams on feature development

Create documentation and training materials for AI features

Conduct systematic testing across diverse scenarios and high-risk situations

Maintain prompt libraries and best practices documentation

Desired Skills & Experience

Bachelor’s degree or equivalent work experience

Hands‑on experience with LLMs and prompt design

Strong problem‑solving skills with attention to detail

Ability to critically evaluate AI outputs from a user perspective

Clear written and verbal communication skills

Customer empathy and understanding of user needs

Comfort working cross‑functionally with technical and non‑technical teams

Basic understanding of software systems and APIs

Experience with generative AI platforms preferred

Light scripting or automation experience preferred

Familiarity with healthcare workflows or regulated industries preferred

Compensation Base Salary Range: $90,000 – $110,000 USD

Workplace & Benefits Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. We operate as a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, fostering a workplace where top talent can thrive and make a real difference. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full‑time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™.

EEO Statement As set forth in CentralReach’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. CentralReach is an equal opportunity employer.

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