Field It Technician

Role: We are looking for a Field IT Technician with experience in IT desktop support and end users support at large multinational companies, in order to support our customers on site in the area of Milan.

Main tasks of the job are:

identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc.

provide general deskside support, imaging / re-imaging PCs and laptops

coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same

provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.

provide smart hands and eyes support leaded by remote team for network devices and servers

Location: Milan area (availability to travel in the area is required - driving license needed)

Requirements:

Minimum 2-3 years previous experience in the delivery of IT support services, ideally within the field

Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)

Confidence in addressing break / fix issues – Typically supporting PCs / Laptop

Experience in OS, Apps and H / W installation and troubleshooting depending on project products

Familiarity with ticketing system

Good English and fluent Italian

Availability to travel in the area of Milan

Driving license

Benefits:

Buddy program

Internal career development program

International job opportunities

Onboarding program

Staff discounts

Ticket Restaurant (Edenred, Sodexo, UP) / Meal Voucher

Be part of Us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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