Members Relations Manager Madison House Milan

Sunset Hospitality Group (SHG) is a leading international group in the lifestyle hospitality sector, with a portfolio including Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs and Wellness Centres. With over 100 venues across 26 countries, SHG defines new standards of lifestyle hospitality, delivering distinctive and world-class experiences that inspire and connect people and cultures across the globe.

Opening in Milan in 2026, Madison House will be an exclusive members club inspired by the international luxury lifestyle. A private and elegant destination for a selected community brought together by shared values of wellbeing, culture and social connection. Sophisticated atmospheres, curated design and exceptional service will make Madison House a new reference point for experiencing Milan with style.

You can learn more about our company: Madison House

Main responsibilities

-Lead prospecting, outreach and lead generation initiatives during the pre-opening phase to build a strong pipeline of prospective members. - Conduct private tours, presentations and personalized meetings with potential members, effectively communicating the club’s value proposition and exclusivity. - Oversee and manage the full membership onboarding process, ensuring a seamless, consistent and premium experience at every stage. - Monitor, grow and nurture the membership base through targeted engagement, retention and loyalty strategies. - Develop and facilitate networking, collaboration and community-building opportunities among members. - Work closely with the Marketing and Events teams to strengthen the club’s positioning, visibility and appeal to target audiences. - Track, analyze and report on membership KPIs and performance metrics, proposing data-driven strategies to support sustainable growth.

Qualifications Solid experience in hospitality, members clubs or luxury lifestyle environments. Sociable personality with ability to relate to a diverse and international clientele. Proven team management and leadership skills. Professional, discreet and excellent communication skills. Strong organisational abilities, attention to detail and proactive approach. Creative mindset for delivering “surprise & delight” moments. Fluent in Italian and English (written and spoken)

Benefits Competitive Salary. Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond. Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.