Italian, Customer Support Agent (Automotive, Hybrid)

Company Description: We are a Bosch company that does not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology‑driven solutions in the area of Business Process Outsourcing and this makes us unique in the Bosch world. We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. In addition to external clients, we also work for the Bosch Group itself, helping colleagues and divisions in other areas. As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit.

Job Description Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes or use power equipment. You will provide assistance with questions on the product portfolio, import/export procedures, first‑level technical support, complaints and support with the use of the IoT technologies that these vehicles are equipped with, including apps. In this role you will utilize your language skills in Italian to provide outstanding customer service and support to Italian‑speaking customers.

Responsibilities

Manage incoming contacts such as phone calls, e‑mails and letters from customers, promptly and professionally handling all communication and ensuring inquiries and concerns are addressed in a timely manner.

Provide information about products, resolve client queries and explain company policies in a clear and helpful manner.

Serve as a brand ambassador and provide outstanding service to clients, building rapport and ensuring customer needs are met with professionalism and care.

Participate in a company‑paid training of 2–3 weeks to become an expert in vehicles’ customer support and internal procedures.

Work Monday to Friday – weekends free – with a 39‑hour week on the following shifts: 08:00–16:00, 09:00–17:00, 10:00–18:00.

Work in a hybrid setup that allows balancing professional life with personal interests.

Qualifications

Previous customer service experience is desirable but not essential.

Strong problem‑solving skills and ability to handle customer queries with empathy.

Positive attitude, willingness to learn, and a people‑person mindset.

Analytical, tech‑savvy, and comfortable using software tools.

C2 level in Italian and fluency in English; interviews will be in English and initial training is 100% in English.

Benefits

Immersion in an international network with diverse growth opportunities, including training and internal advancement.

Full‑time position with a long‑term contract.

Hybrid work setup with flexible scheduling.

Exclusive employee discounts on Bosch Power Tools and Home Appliances.

Training in customer service, automotive product portfolio, customer experience techniques, apps, IoT and related software.

Psychological support in English or Spanish.

Weekly free fruit in the office.

Reduced‑price private health insurance under Bosch’s insurance policy.

Annual Christmas box (delivery may be late).

32 calendar days of paid holidays per year.

Diversity & Inclusion Diversity is an integral part of our corporate strategy and is anchored as one of our values. We are dedicated to ensuring that our hiring processes are fair, inclusive and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion, belief, neurodiversity, gender identity, sexual orientation or disabilities.

Location: Italian Customer Support Agent, Automotive Hybrid – Agrigento, IT

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