Cisco high touch engineer

Cisco High Touch Engineer (Red Badge) Location: Milan, Italy Sector: Public Sector | Pubblica Amministrazione Engagement: Long-term, Embedded Role The Opportunity We are seeking a senior Cisco High Touch Engineer (Red Badge) to support mission-critical networks within the Italian Public Sector, working closely with central government bodies, ministries, and public institutions. This is a high-impact, trusted-advisor role embedded directly within the customer environment, operating at the highest tier of Cisco engineering excellence. You will work alongside Cisco Sales, CX, and Engineering teams while becoming a core extension of the customer's IT organization. Your Role

Act as the primary technical authority for complex, business-critical network environments Provide proactive and reactive high-touch engineering support Lead SEV-1 / SEV-2 incidents and resolve chronic, large-scale network issues Influence network architecture, upgrades, and long-term optimization Build strong relationships with customer engineers, architects, and leadership Drive escalations with Cisco TAC and global engineering teams

Technical Expertise

Deep hands-on experience with enterprise or service provider IP networks Strong knowledge of TCP/IP, OSPF, IS-IS, BGP, MPLS, Segment Routing, Qo S, IPv6 Cisco Routing & Switching (IOS-XE, IOS-XR, Catalyst, Nexus, WAN) Exposure to automation and modern operations (Python, Ansible, APIs – preferred)

Experience & Certifications

7–15+ years in senior network engineering, consulting, or high-level support roles Proven experience supporting large, complex, mission-critical networks CCNP required, CCIE strongly preferred

Why This Role

Operate at the highest technical tier within Cisco's ecosystem Act as a trusted advisor, not just a support engineer Influence the stability, resilience, and future direction of critical public-sector networks Backed by Cisco and delivered through Acuative, a trusted Cisco CX partner

This is a role for engineers who want to shape outcomes, not just fix incidents.