Front Office Supervisor - Milan Marriott Hotel

At Russotti Gestioni Hotels Spa we are looking for a Front Office Supervisor to join our

Milan Marriott Hotel

team! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Front Office Supervisors lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management. ~ C2 level or above, good at oral and written English. ~3 years’ experience in a front office position, preferably in a four-star international hotel ~ Concern for quality ~ Cross cultural sensitivity ~ Proficiency in Microsoft Office software: Word, Excel and PowerPoint ~ Please send your CV, accompanied by photos and authorization for the processing of personal data pursuant to the General Data Protection Regulation EU 2016⁄679