Technical Account Manager

Role Description The Technical Account Manager

in coordination with Commercial Account Manager is responsible for the sales, promotion, maintenance and development of clients in their assigned area and sector, specifically focusing on the technical aspects of the sales process.

Main Activities and Responsibilities

Develop effective relationships with clients and actively seek new product opportunities

Prepare technical presentations on cosmetic formulations for the client’s R&D department

Provide technical support to the client’s R&D department

Visit clients for high-profit projects, building relationships and technical reliability

Follow the sales cycle (proposals, samples, visits, etc.)

Proactively develop new leads and monitor competitive activity

Represent suppliers and effectively exchange market information among key business partners, maintaining compliance standards

Continuously monitor the market by mapping technological innovations, regulatory updates, and relevant legislation

Keep the CRM system updated, generating “Target Business Opportunities” to ensure growth

Working Method

Establish new and maintain existing relationships with clients

Outline a clear market overview: clients, applications, and competitors

Monitor the market (products, opportunities, competitors, new suppliers, new clients, etc.)

Identify potential markets in Italy for assigned products

Research and identify potential clients for products or services

Visit potential and existing clients

Prepare presentations explaining products to clients and prospects

Manage and interpret customer requirements

Provide post-sales support and technical services, resolving customer issues

Provide technical documentation for products

Collaborate with other sales team members and technical experts

Support marketing by attending trade shows, conferences, and other marketing or technical events

Provide pre-sales technical assistance and product training

Attend trade shows and seminars to promote products or learn about industry developments

Stay informed on industry news and trends, products, competitors, existing and emerging technologies, and the latest product line developments

Provide the sales team with technical support on specific product lines or projects, working closely with the product management team

Develop direct and close relationships with clients’ technical teams to promote and develop the product portfolio

Attend supplier training courses and seminars to improve and update personal product knowledge and application expertise

Prepare technical webinars for clients

Ensure that the perspectives of clients and suppliers are a driving force behind business decisions and activities

Anticipate and effectively meet the needs of clients and suppliers, taking responsibility for their satisfaction and loyalty

Requirements and Experience

Degree in Cosmetic Science, Pharmaceutical Chemistry and Technology, or a related chemical field

Knowledge of practical application in cosmetic formulation

Understanding of principles, techniques, procedures, and equipment for designing and producing various cosmetic goods

Knowledge of the personal care market and relevant raw materials

Excellent communication skills and ability to explain technical concepts at an appropriate level

Strong goal-oriented mindset

High motivation, willingness to take initiative, curiosity, enthusiasm, open-mindedness, and ability to work in both local and international contexts

Willingness to travel

Excellent Knowledge of English

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

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