IT Retail Operation Specialist

We are looking for an experienced and hands‑on IT Retail Operation Specialist to join our fast‑growing and dynamic team in Milan. You will report directly to the IT Manager and play a key role in ensuring the smooth operation of our retail IT infrastructure across our store network in Europe and the US. You will provide both first‑ and second‑level IT support, remotely and on‑site, taking ownership of installations, troubleshooting, rollouts, and new store projects.

If you have a strong retail IT background, understand store operations, and enjoy working in a fast‑paced international environment where technology directly supports business performance, we’d love to hear from you.

What you’ll do:

- Provide first- and second-level IT support to store users (hardware, software, network, POS systems, mobile devices) across Europe and the US, both remotely and on‑site

- Manage and maintain store network infrastructure (LAN, Wi‑Fi, routers, switches, firewalls)

- Install, configure, and support POS systems and cash registers (knowledge of New Store system is a strong plus)

- Support and manage iOS devices in enterprise environments (enrollment, configuration, troubleshooting, MDM management)

- Coordinate and execute new store openings, relocations, and refurbishments from an IT perspective

- Lead or contribute to rollouts of new hardware, software, and retail solutions across the store network, proactively identifying improvement opportunities and proposing new solutions aligned with business needs and the existing IT infrastructure

- Manage internal application portals and support store teams on business applications

- Perform proactive monitoring, troubleshooting, and root cause analysis to minimize store downtime

- Collaborate with external vendors and service providers when needed

What we’re looking for:

- At least 3 years of experience in IT Retail environments, supporting multi‑site store networks

- Experience providing both first- and second-level IT support

- Strong understanding of retail operations and store workflows

- Solid knowledge of:

- Network infrastructure (LAN, Wi‑Fi, VPN)

- POS systems (New Store knowledge is a plus)

- Apple iOS device management in enterprise environments

- Retail peripherals (scanners, printers – especially Zebra)

- Preferential knowledge of Microsoft Intune for device management and endpoint administration

- Proven experience in troubleshooting, rollouts, and project implementations

- Hands‑on, proactive mindset with strong problem‑solving skills

- Ability to work independently and manage on‑site interventions

- Service‑oriented attitude and strong communication skills

- Fluent in Italian and English

- Availability to travel internationally when required

What we offer:

- Benefits: monthly lunch tickets, company laptop, product discounts on owned and partner brands, and local perks.

- A fast‑moving, international environment (26 nationalities, average age 30) where innovation and collaboration thrive.

- The opportunity to work closely with some of the most iconic brands in the fashion industry.

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