After Sales Zone Manager Sardegna (ref.596)

Contract

Permanent contract

Status

Staff

Position

After Sales Zone Manager

Mission

- To ensure the achievement of technical and commercial targets (customer satisfaction) optimizing both process and sell-out actions, by the Authorized repaires.

Main Responsibilities

- Workshop Loyalty: set-up of the sales purchasing target per workshop, constant alignment with Parts ZM and Hub Sales Manager to define commercial policies and animation, definition of action plans and follow up.

- Service Marketing activities: definition of the marketing plan at workshop level through the tools and resources made available by PSA – Marketing portal, ATL and BTL plans, POS materials, CRM activities.

- Ensure and track service quality, customer satisfaction & Stellantis standards compliance.

- Monitor CSI & IACS KPIs and share the action plans with Service Manager.

- Share Quality results linked with the remuneration policy.

- Manage technical & warranty KPIs including recall campaigns follow up.

- Monitor Warranty KPIs and definition of an action plan.

- Monitor Technical skills and training follow up.

- Manage & track the workshops loyalty, efficiency & business performance.

- Workshop KPIs: Saturation – Productivity – Efficiency.

- Service contracts animation.

Profile

- Strong analysis and sales orientation.

- Excellent interpersonal, negotiation and problem-solving skills.

- Energy, determination and stress management.

- Technical Education and skills on car world appreciated.

- Excellent knowledge of the main applications in the MS Office environment, in particular MS Excel.

- Good knowledge of the English language.

Minimum level of experience required

5 to 10 years

Diversity and Inclusion

We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

Privacy Notice

By submitting your application, you are accepting our privacy notice: https://www.stellantis.com/en/privacy

Company Overview

Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate. Joining Stellantis means joining a global company driven by constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility. With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow. To succeed in these transformations, the company needs all the talents. Join us!

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