Sales Operations Analyst

Canonical is hiring exceptional Revenue Operations leaders and experienced analysts to grow and manage our global direct, alliance, channel partner and online sales. Our Revenue Operations teams analyze and drive interventions to maximize net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.

You will partner with Canonical's executive team across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements. This position requires leadership, initiative and an analytical approach, a keen eye for detail and the ability to drive continuous improvements in processes, systems, governance and data quality. People that thrive in these roles are proactive problem solvers who are passionate about the opportunity to partner with sales leadership, our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and the opportunity to design and drive programs in support of Canonical's continued success.

Location Location:

These roles will be based remotely in the EMEA region.

The role entails

Delivering precise, scalable revenue operations for business through direct, indirect or online channels

Leading and developing a team of revenue operations analysts in developing policies, driving processes and providing daily operational support and enablement to sales teams and partners

Driving Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions

Instrumenting, measuring and improving policies and processes across teams covering the entire revenue operations spectrum

Delivering metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals.

Using data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews.

Overseeing our sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration

Leading the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote

Driving data quality, through order processing, new hire training, process documentation, reporting and data cleansing

Leading and enhancing our commercial review process for evaluating and steering sales and alliance opportunities

Owning the commission plan and leading the process for setting goals, evaluating and paying against that plan

What we are looking for in you

Experience operating in a leadership Revenue Operations role, driving effectiveness of direct, channel and alliance partnerships

Data-driven and analytical approach with a high attention to detail

Track record of providing insight through robust CRM and other Revenue Operations technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations

An energetic, thoughtful, systematic approach, a problem solver with skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes

Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure

Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation

Exceptional academic track record from both high school and university

Undergraduate degree in a related field, preferably in Science, Technology, Engineering, Mathematics or Economics, or a compelling narrative about your alternative path

Strong communication, interpersonal, negotiation and influencing skills

Professional written and spoken English with excellent presentation skills

Ability to travel internationally up to four times a year for company events up to two weeks long

Nice-to-have skills

Experience gained within a similar, technology subscription-based business

Deep understanding of working in a global, multicultural organization including driving a team based remotely in multiple time zones

Experience in mentoring and coaching team members on technical and soft skills, directly contributing to their professional development and performance improvement.

What Canonical offers

Distributed work environment with twice-yearly team sprints in person

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations to meet colleagues

Priority Pass, and travel upgrades for long haul company events

About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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