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Customer service team leader (medical devices)

📍 Italy

Customer Service Eurofins BioPharma Product Testing Italy

Descrizione Lavoro

Company Description

With more than 900 laboratories, approximately 62,000 employees, over 200,000 analytical methods, a widespread presence in 62 countries and an annual turnover of 6.7 BIL EUR, Eurofins is an international leading group in third party analytical services in the Pharmaceutical sectors, Food, Environmental and Consumer Products. Eurofins,due to strengthen its Medical Devices division, in order to provide value to customers all over the world, is constantly looking for highly motivated and results-oriented people who want to become part of a solid and dynamic reality.

Job Description

Eurofins Biopharma Product Testing

is looking for an

Inside Sales Team Leader

to join Medical Devices Business Unit.

Possibile Locations:

Planneg

(Germany),

Milan

(Italy), France. The Inside Sales Team Leader is responsible for leading and developing the Inside Sales team while ensuring the accuracy, consistency, and timely delivery of all quotations, pricelists, and test code updates across the MD division. This role guarantees that commercial information used in customer interactions is reliable, harmonized, and aligned with operational capabilities. By managing the quotation workflow, maintaining pricing structures, and coordinating test code updates, the Inside Sales Team Leader supports efficient sales execution and enables a seamless collaboration between Sales, Laboratories, Project Management, and Commercial Operations.

This person will be in charge of different responsibilities: Quotation Management & Governance

: Lead the end-to-end quotation creation process for all MD sites; Review and approve quotations generated by Inside Sales Specialists; Ensure alignment of quotations with service capabilities, pricing guidelines, and margin expectations;

Pricelist Ownership and Maintenance

: Oversee (bi-) annual and ad-hoc updates of MD pricelists; Ensure consistent pricing across platforms and clients; Maintain version control and ensure timely communication of pricelist updates to relevant stakeholders, also coordinating with Sales, Laboratories, and Commercial Operations

Team Leadership & Performance Management:

Lead, coach, and support Inside Sales Specialists; Management of the workload distribution, quotation turnaround times, and adherence to service levels

Test Code Oversight & Updates:

creation, modification, and retirement of test codes, supporting clean integrations between pricing, quotation, and operational systems

Cross-functional coordination:

Work closely with Sales, Laboratories, Project Management, and Commercial Operations and coordinate implementation of new services, templates, pricing structures, and workflows Continuous Improvement & Special Tasks:

Drive process optimization and harmonization across Inside Sales operations; Support digitalization and system enhancement initiatives related to quotation workflows Qualifications Bachelor’s degree in Biology, Biomedical Engineering, Life Sciences, Business Administration, or related field; 3-4 of experience in commercial operations, inside sales, or sales support roles, ideally in regulated or complex service environments; Fluent in English;

Proven organizational and coordination skills; Experience in the medical device, pharma, healthcare, or related industries; Experience with commercial system landscapes (CRM, LIMS, quotation tools); Willingness to travel occasionally;

Experience working in international or multi-site environments; Knowledge of GLP/GMP environments and laboratory testing workflow (considered a plus). Additional Information Full-time position; flexible working hours per company policy (hybrid or remote possible); Occasional travel as required; Competitive base salary plus performance-based bonus; standard Eurofins benefits; Work equipment: Laptop, mobile phone, standard IT access (CRM, Teams, Office 365); Professional development support. The type of contract will be evaluated based on the selected profile. To apply, please send a detailed CV, specifying authorization for personal data processing.

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Dettagli Lavoro

Data Pubblicazione: February 26, 2026
Tipo di Lavoro: Customer Service
Località: Italy
Azienda: Eurofins BioPharma Product Testing Italy

Pronto a Candidarti?

Non perdere questa opportunità! Candidati ora e unisciti al nostro team.