Administrator - Desk Side Services, AMT Asset Management Software

Job description: Key ResponsibilitiesSkills required: -

· Hands on experience with O365 tools like Outlook, MS-TEAMS, OneDrive and OneNote · Hand-on experience in configuring laptop/desktop for end-users. · Hands -on experience in upgrading windows OS, installing patches and updating drivers · VIP support experience · Ability to understand networking concepts and support network team · Demonstrate skills in supporting printers in an enterprise environment · Experience in supporting large TEAMS meeting · Experience in supporting Townhalls · Hands on experience in using imaging laptops/desktops · Ability to use remote desktop support tools. · Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops and to solve common issues. · Basic knowledge on SharePoint and share drives · Hands-on experience in using ServiceNow · Hands on experience in supporting Video conferencing devices. · Working knowledge on Microsoft Active Directory. · Hands on experience in using Microsoft OS (Windows 10⁄11 )and o365 suite · Hands on experience with installation of desktop software. · Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment. · Safely move equipment point to point using wheeled carts. · Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. · Ability to communicate fluently in Englis & local language · Strong customer service skills. · Strong troubleshooting skills. · Disciplined and systematic problem-solving skills required.