Members Relations Manager Madison House Milan

Sunset Hospitality Group (SHG) is a leading international group in the lifestyle hospitality sector, with a portfolio including Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs and Wellness Centres. With over 100 venues across 26 countries, SHG defines new standards of lifestyle hospitality, delivering distinctive and world-class experiences that inspire and connect people and cultures across the globe.Opening in Milan in 2026, Madison House will be an exclusive members club inspired by the international luxury lifestyle. A private and elegant destination for a selected community brought together by shared values of wellbeing, culture and social connection. Sophisticated atmospheres, curated design and exceptional service will make Madison House a new reference point for experiencing Milan with style.You can learn more about our company: Madison HouseMain responsibilities-Lead prospecting, outreach and lead generation initiatives during the pre-opening phase to build a strong pipeline of prospective members.- Conduct private tours, presentations and personalized meetings with potential members, effectively communicating the club’s value proposition and exclusivity.- Oversee and manage the full membership onboarding process, ensuring a seamless, consistent and premium experience at every stage.- Monitor, grow and nurture the membership base through targeted engagement, retention and loyalty strategies.- Develop and facilitate networking, collaboration and community-building opportunities among members.- Work closely with the Marketing and Events teams to strengthen the club’s positioning, visibility and appeal to target audiences.- Track, analyze and report on membership KPIs and performance metrics, proposing data-driven strategies to support sustainable growth.QualificationsSolid experience in hospitality, members clubs or luxury lifestyle environments.Sociable personality with ability to relate to a diverse and international clientele.Proven team management and leadership skills.Professional, discreet and excellent communication skills.Strong organisational abilities, attention to detail and proactive approach.Creative mindset for delivering “surprise & delight” moments.Fluent in Italian and English (written and spoken)BenefitsCompetitive Salary.Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.