Cluster IT Trainee

Cluster IT Trainee (Job Number: HOT0CC5W)

Work Locations: Hilton Rome Eur La Lama Viale Europa 287 Rome 144

A Cluster IT Trainee will support the IT Department in the day-to-day operations of IT systems across the hotels within the cluster, including business systems, office systems, computer networks, and telephony systems.

This role is a great opportunity for someone eager to start a career in hospitality IT, gain hands-on experience, and grow within an international company.

Responsibilities

Provide daily support for internal IT systems and users, helping minimize service interruptions

Assist in troubleshooting hardware and software issues (PCs, printers, networks, telephony, etc.)

Support basic installation and configuration of IT equipment and systems

Help monitor IT systems performance and report anomalies to the Cluster IT Manager

Record incidents and requests, ensuring proper follow-up and documentation

Support periodic IT maintenance and routine checks

Assist with inventory management of IT equipment and supplies

Collaborate with other departments to support operational and Guest-related IT needs

Participate in IT projects and upgrades across the cluster, gaining exposure to hotel technologies

Qualifications

A strong interest in IT and technology, with willingness to learn and develop professionally

Basic knowledge of Microsoft Office and Windows operating systems

Knowledge of networking fundamentals is a plus

Previous experience (even academic or internship) in IT support is preferred

Good organizational and communication skills

A proactive attitude and ability to work as part of a team

Ability to manage priorities and respond to requests in a timely manner

Flexibility and problem-solving mindset

About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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