Senior Performance & Strategy Manager

About The Company Smartness is building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy’s Top 10 LinkedIn Startups, we are on a mission to scale globally.

What Will You Do? You will report directly to the CEO and play a key role in turning strategy, performance, and execution into tangible results.

Performance & Talent Management

Lead and continuously improve the company’s performance review processes

Align individual and team goals with Smartness’ strategic objectives

Measure performance and outcomes consistently using a data-driven approach

Provide strategic insights on performance, talent development, and capability gaps

Ensure performance reviews are fair, consistent, and analytically rigorous

Act decisively on underperformance

Strategy Execution & Accountability

Translate strategic objectives into clear initiatives with defined owners and timelines

Track cross-functional execution across Product, Ops, Risk, Growth, etc.

Push teams to make decisions quickly and close every open loop

Ensure clear ownership, deadlines, and real follow-through

Executive Enablement

Prepare executive meetings, board decks, and weekly business reviews

Cut through the noise and focus attention on what truly matters

Challenge assumptions and narratives with data and critical thinking

Represent the CEO in selected meetings when required

Strategic & Special Projects

Lead or support organizational design initiatives

Manage major operational changes and new strategic initiatives

What Are We Looking For?

Strong analytical skills: ability to turn data and KPIs into concrete decisions

Strong business acumen (SaaS economics, growth levers, organizational dynamics)

Ability to break down ambiguous goals into executable plans

Extreme ownership, strong bias for action, and zero tolerance for open loops

Ability to drive initiatives without formal authority

Excellent executive-level written and verbal communication

Comfort challenging assumptions and narratives with facts and data

High judgment under pressure, discretion, and the ability to quickly recognize misleading information, weak narratives, or poorly grounded justifications

Background

2+ years of experience in top-tier strategy consulting (McKinsey/BCG/Bain) or roles such as ex-founder, business analyst, or performance manager within high-growth companies

Experience in hypergrowth environments (plus M&A or international expansion exposure)

Fluent in Italian and English

What Do We Offer?

Work in a small and top-performing team that moves extremely fast where you are extremely important

Work without having to deal with jerks and ego-maniacs

The opportunity to join one of the best travel-tech sales teams in Europe

A place where your talent can blossom

An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward

A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority

Continuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals

We have fun while working! We are easygoing people

Work with the best software out there to automate repetitive tasks and let you focus on customers and targets

Remote working with frequent opportunities to meet up

Fun and enriching experiences – unforgettable team-building events that go beyond the usual outings

Competitive salaries and bonuses – as a meritocratic team, we recognize talent and hard work, rewarding them appropriately

Before you apply

We’re highly driven and set our goals higher than most, pushing boundaries others may deem impossible

We work much harder than most companies out there

Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress

We hold ourselves and our team to the highest standards of excellence and culture

Should we feel that this role isn’t the right match for you, for the benefit of both parties, we may need to part ways

We hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us!

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