Service Support Engineer

Service Support Engineer Join to apply for the Service Support Engineer role at Eutelsat Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions – connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air, and also deliver broadcast television channels and packages, transmitting vital news reports around the world. Why Eutelsat?

Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. Ways of Working That Drive Us: As "One Team" we work collaboratively towards shared goals with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat, sustainability is woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth – both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life.

What You’ll Do

Coordinate technical investigations on the satellite connectivity system performance across a multidisciplinary team. Act as a L3 technical escalation to support our services and partners during complex investigations or critical escalations. Proactive analysis system and service performances, to identify anomalies which lead to poor performance. Enhance system and service monitoring and reporting to understand and communicate user experience with internal and external stakeholders. Focus on analyzing and mitigating early life service failures to improve customer experience. Ensure fluid communication with the various cross functional teams on technical investigations and developments. Support the User Terminals and other L3 teams with the release process: preparation, execution, and documentation. Keep automation at the forefront of all activities.

What It Takes Resilience, and multitasking capabilities. MS or equal in Telecommunications or similar. 2-3 years in operational domain and experience in service support will be a strong plus. Excellent verbal and written communication skills. Experience with:

Internet applications and services, knowledge of ISO/OSI Stack, network troubleshooting (Ping, iPerf, tcpdump, wireshark, traceroute, ...) SSH, scripting language, Python.

What We’d Love

Experience with radio link layer. Knowledge of Network Monitoring System (e.g. Dataminer, Grafana, Nagios) is a strong plus.

Where You’ll Be Turin (IT) or London (UK). This role includes on-call rotation and traveling mainly in EU. EEO Statement The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time). This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams. Senioriy level Entry level Employment type Full-time Job function Telecommunications #J-18808-Ljbffr