Senior/Head of Product Management (m/f)

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. Help us make a real impact on shaping a better, more sustainable future. We are building communications as infrastructure for climate impact. As the Head of Product - Comms , you’ll own the portfolio of products that enable customer engagement across voice and digital channels. This includes global inbound and outbound calling, bulk and digital messaging, outbound campaign management, routing and orchestration, workforce integrations, and the foundations required to scale communications and excellent customer experiences globally. This is a senior product leadership role for someone who combines strong product judgment, clear executive communication, and disciplined decision-making. You’ll lead and grow a team of product managers, scale and modernise an established portfolio, and stay close enough to the work to continuously raise the bar for both product excellence and Kraken culture. &##You’ll own Kraken’s customer engagement platform spanning voice, digital channels, bulk messaging, routing and orchestration, and workforce engagement to help improve how our A PM team that thinks like business owners You’ll lead, coach, and develop product managers with a player-coach mindset. You’ll help build an environment where people do the best 8+ years in SaaS product management, including senior leadership experience ~ Experience with CCaaS, voice platforms, digital messaging, or adjacent customer ~ Strong commercial instincts and a value enablement lens ~ Excellent executive communication skills, written and verbal ~ Proven experience coaching and developing product managers

⭐ Global product experience, including international telephony, localization, regulatory A track record of influencing executives, customers, and sometimes politely skeptical If we get communications right, we help utilities build trust with millions of people. If we make it easier for customers to get support, stay informed, and take action, we If you’re reading this thinking “this is intimidating but exactly the challenge I’ve earned,” that’s even better. Check out our Welcome to the Jungle site ( FR / EN ) to learn more about our teams and culture. We want to ensure you have all the tools and environment you need to unleash your potential. Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Our (i)

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