Supply Chain Support Analyst [Retail & Luxe]

Your role :

As a Supply Chain Support Analyst, you will be responsible for ensuring the smooth operation and continuous improvement of digital tools used by external partners (manufacturers and suppliers).

- Coordinate user support activities (Level 1), ensuring efficient handling, qualification and follow-up of incidents and requests

- Animate support channels and ensure proactive communication with users

- Monitor incident resolution and coordinate with technical teams to ensure timely issue resolution

- Identify recurring issues, define corrective action plans and contribute to continuous improvement

- Develop and maintain user documentation and training materials

- Deliver training sessions and support onboarding of new users, as well as process refresh sessions

- Track performance indicators (KPIs) and produce regular reporting for business teams

- Prepare and lead follow-up meetings with partners

- Contribute to the optimization of support processes and service quality

♂️ Your profile :

- Master’s degree (Business School, Engineering School or University)

- 2 to 5 years of experience in consulting, support, or project management (including internships or apprenticeships)

- Knowledge of Supply Chain processes and/or support environments (RUN)

- Experience in Luxury or Retail environments is a plus

- Good understanding of digital tools and business processes

- Strong analytical skills with the ability to qualify issues and propose solutions

- Excellent communication and interpersonal skills

- Client-oriented mindset and strong sense of service

- Proactive, autonomous and detail-oriented

- Fluent in English and Italian. Knowledge of French will be appreciated.

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