Data Center Technician

Overview

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

Physical Requirements

- Lifting and moving material up to 40 pounds.

- Working in cramped and/or elevated locations.

- Bending, lifting, stretching, and reaching.

- Standing and walking for up to 8+ hours a day.

- Ascending and descending ladders, stairs, and gangways safely and without limitation.

- Working in an industrial environment.

- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

- Travel to established locations for training until the designated site becomes fully operational.

Essential Requirements

- Ability to travel to or commute between data center locations as needed.

- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.

- Travel frequency will vary based on business needs and operational status of assigned facility.

- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Key Job Responsibilities

- Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.

- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.

- Performing on‑call duties and participating in scheduled maintenance and change management activities.

- Contributing to documentation and process improvement initiatives based on your analysis of operational issues.

- Helping to interview, train and onboard new team members.

A Day in the Life

- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.

- Show a strong aptitude for troubleshooting and problem solving.

- Solve problems at their root and step back to understand the broader context.

- Maintain service level agreements through the implementation of proactive issue detection and reporting.

- Act in the absence of direction or support.

- Improve effectiveness through process innovation.

Shift work will include days, nights, weekends, and holidays.

Basic Qualifications

- Work a flexible schedule including weekends, nights, and holidays.

- 18+ months of computer/server hardware troubleshooting or related IT experience.

- 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).

Preferred Qualifications

- Experience in a data center or other critical environment.

- Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering, etc.).

- Industry standard certifications (CompTIA, CCENT, Network+).

- Understanding of Linux or similar operating systems.

- Behavioral interviewing and hiring experience.

- Experience training and onboarding of new team members.

Equal Opportunity Statement

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Disability Accommodation

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Compensation and Benefits

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.

Location and Salary

USA, TX, Garland – $30.00 – $54.00 USD hourly.

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