CRM Associate

Job description: MISSION Tod’s Group represents an outstanding example of Made in Italy. It is rooted in the tradition of Italian craftsmanship and embodies a heritage of values that define its vision: artisanal passion, uncompromising quality, and timeless style. Tod’s Group is a company in which legacy of tradition drives its contemporary vision, inspiring a vast search into innovation. We are looking for a CRM Intern to join the CRM Corporate Team. In a fast moving pace and exciting environment, the candidate will support the execution and the implementation of the CRM strategy. The person we are looking for will assist the team in various activities, his/her mission will range from supporting customers’ acquisition to the help in implementing the various activities planned for top customers, with an omnichannel approach.

TASKS The candidate will be responsible for the following activities: Data Analysis & CRM Insights Support weekly and monthly CRM reporting, analyzing customer trends, engagement performance, and growth opportunities. Contribute to KPI definition, dashboard creation, and automated reporting tools. Ensure customer database quality and support CRM coordination across regions. CRM Campaigns & Communications Assist in managing the Communications Calendar and Contact Strategy across Brands. Monitor campaign performance (targeting, reach, CPM) and support optimization activities. Help manage newsletter planning, targeting, and deployment. Clienteling & VIC Strategy Assist in developing clienteling materials and playbooks and monitoring clienteling outreach results. Assist in developing and monitoring VIC strategies, including gifting programs and budget control. Contribute to the organization of physical, digital, and phygital events dedicated to top customers.

SOFT SKILLS A creative and analytical thinker Proactive Reliable, rigorous and organized Strong time management skills Strong communicational and collaboration skills BACKGROUND Master’s Degree, preferably in Economics or Management Fluent English & Italian speaker TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.