Room Attendant

Join to apply for the

Room Attendant

role at

Mandarin Oriental

Mandarin Oriental, Lago di Como

aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.

Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.

Room Attendant Mandarin Oriental, Lago di Como’s Room Attendant is in charge of making up the guestrooms and accounts for their cleanliness and tidiness during the guests’ stay and before their arrival.

Duties and Responsibilities

Ensure cleanliness standards are maintained in all guestrooms on a daily basis

Inspect all guestroom’s fresh linens for cleanliness and substandard appearance

Efficiently turndown bed to meet appearance standard as demonstrated

Arrange all clothing items in occupied guestrooms making sure that they are folded or hung neatly according to standard as demonstrated

Set up turndown tray with water as well as other turndown amenities as demonstrated

Turn on stereo/television to appropriate welcome standard

Turn on appropriate lighting if guest is not present during service

Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips

Replace guest amenities when appropriate

Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task

Vacuum guestroom’s carpet furniture and baseboards according to standard during the service

Empty waste baskets

Recognize and report all missing, damaged or substandard furniture, fixtures and equipment

Ensure that all electronic devices (television, stereo, telephones) are working properly

Evaluate work assignment and prioritize workload according to guest requests

Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file

Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards

Comply with all MOHG Pillars, Department LQE’s and Guiding Principles

Adhere to Do Not Disturb policy

Requirements

Good knowledge of Italian and English

Able to stand and walk for an extended period of time

Ability to push and pull the housekeeping cart

Possess a pleasant and outgoing personality

Must be willing to work on a flexible schedule, weekends and holidays

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

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