Senior Customer Success Manager

Mia-Platform is a software company born in Milan, Italy. We are the Leading AI-native Developer Platform Foundation. With our product, we help companies to create their own digital platform and intelligent applications, based on Kubernetes, cloud-native technologies, AI-ready data, and AI agents. Our product offers cutting-edge solutions for various industries, including finance, insurance, healthcare, utilities, and transportation, both in Italy and abroad. Alongside our Product, we support customers with our Academy and our dedicated teams of Solution Architects, Customer Success Managers, and Software and Cloud Engineers. Today, we are a group of 100 employees, with 3 legal entities, a British branch based in London, and an office in Texas. Mia-Platform constantly receives accolades as one of the world’s leading products in its sector from Gartner, Forrester, and many other international analysts.

The role We are looking for a

Customer Success Manage

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to join our Team. As a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and enhancements. This is a critical role that bridges the gap between our clients and our product development team, ensuring mutual success.

Key Responsibilities

Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations. Understand and align with the client’s business goals, challenges, and objectives to deliver tailored solutions. Collaborate with clients to create a comprehensive adoption strategy that ensures they derive maximum value from our software. Identify and address any adoption roadblocks or challenges and develop solutions to overcome them. Proactively inform clients about product updates, enhancements, and new features. Identify upsell and cross-sell opportunities that align with the client’s evolving needs and objectives. Work closely with the sales and marketing teams to drive additional revenue from existing accounts. Act as the primary point of contact for client concerns and issues, working closely with the support and technical teams to ensure timely resolution. Data Analysis and Reporting.

Requirements

Bachelor’s degree in a relevant field. Proven experience as a Customer Success Manager, Account Manager, Product Owner, or similar role in a B2B software company. Strong understanding of the software and technology industry. Excellent communication, presentation, and negotiation skills. Problem-solving and strategic-thinking abilities. Ability to analyze data and derive actionable insights. Customer-focused mindset with a passion for client success. Strong project management and organizational skills. Agile enthusiast.